FAQ english version

Frequent questions!

If you changed the avatar name, our system does not automatically register it. We need to manually update our database. Please submit a ticket https://support.latinestates.com ⋙ Click on "Open a New Ticket" ⋙ Click on "Help Topic" ⋙ Choose the option "Change Name SL" and Fill in the details below.
When you have found a land you like, ⋙ Click on WORLDABOUT LAND or DETAILS LAND and press ⋙ BUY LAND.
You must pay the rent at the LATIN ESTATES office immediately after purchase. [Teleport HERE]
NO, Payments are non-refundable, but you can transfer your rental to any Latin Estates land.
If you do not plan to renew your rental and want to end your contract, Please ⋙ click on WORLDABOUT LAND or DETAILS LAND and press ⋙ ABANDON LAND.
YES, you can transfer your rental time to any Latin Estates land! To request the transfer you must BUY the new land and PAY 1 week. CLEAN the old land and send a TICKET https://support.latinestates.com ⋙ Click on "Open a New Ticket" ⋙ Click on "Help Topic" ⋙ Choose the option "Rental Transfer" and Fill in the details below.
NO, it is not possible, because the land texture also changes for neighboring lands.
YES, if you have Half Sim we can change the Texture. We can only add 1 color, you choose between Grass or Sand.
NO, it is not necessary to have a premium account to rent land
YES, the Skyboxes or platforms must have a height of 800 meters or more (z-Axis). and its dimension must not exceed the limit of the terrain (maximum height of 4000 m). Objects floating below 800 meters in the air will be automatically returned. If you need help, please contact us.
NO, it is not possible to change the rating of the region. If you have a Full Sim or a Homestead you can make the change in the configuration window.
YES, any friend or relative can make payments using the PROXYPAY option. Please click on the machine, ⋙ Click on PROXYPAY  add the USERNAME of the land owner, ⋙ Click on 1  ⋙ Right click and pay on the machine. If you do not have a surname established in second life, you must use the RESIDENT.
YES, but only if you have a Homestead or a Full Sim. If the name is Reusable for us it has a SINGLE rate, If it is not a Reusable name the rate is DOUBLE because we must change it again when you decide to leave the sim. contact us for pricing!
YES, you can have 2 Sims Together (side by side). They can be Two Regions, Two Homesteads or One region and One homestead. You can put several sims together, you must pay the installation fee for each region, contact us for prices!
YES, pets are allowed: 1-5 per parcel and they must not collide with objects, the movement must be deactivated when there is no one on the land.
Banlines are allowed (for those who don't like to see Banlines), you can disable them in ⋙ WORLDSHOW and Uncheck ⋙ BANLINES.
NO, it is not allowed to make direct payments, nor to make payments to Managers or Directors. All payments must be made to the LatinEstates Resident account through our machines.
NO, at the moment we do not have navigable regions but we are working on that project to have them soon!
YES, you can transfer ownership of your land to other avatars. To make the request, the OWNER of the land must send a TICKET https://support.latinestates.com ⋙ Click on "Open a New Ticket" ⋙ Click on "Help Topic" ⋙ Choose the option "Change of Owner" and Fill in the details below. We will contact the Land Owner to confirm this change inworld.
No, it is not possible to add more prims. But you can buy another land in the same region and share the prims through your group or move to a larger land and transfer your rental time.
NO, unfortunately Linden Lab does not allow us to do backups in the region.
We have regions especially for Breedables and DFS, They are not allowed in Residential, Mixed or Club regions.
If you have deeded the group to land, sell the land to yourself. Go to ⋙ WORLD ⋙ ABOUT LAND or DETAILS LAND and Click on ⋙ SELL LAND. In option 1  ⋙ set the price for 0L$, In option 2 sell the land to: Specific Person (put your username), in option 3 Check the first option (No, keep ownership of objects) ⋙ do click on  SET LAND FOR SALE and buy the land.
Yes, you can Combine the lands, but it is NOT possible to combine the rents.
Submit a ticket with the date you want to pay https://support.latinestates.com ⋙ Click on "Open a New Ticket" ⋙ Click on "Help Topic" ⋙ Choose the option "Tier Extension" and Fill in the details then. The support team will review your case based on your payment history.


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